Job Description

Strategies And Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below may be representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.      Understand Order Processing and ability to follow a documented SOP with attention to detail

2.      Firm understanding of the principles and best practices of inventory management

3.      Dealing with ambiguous product requests

4.      Managing deployment processes

5.      Coordinating with multiple teams and driving to a solution

6.      Customer standards management

7.      Understand Order Processing with attention to detail

8.      Processing and understanding software and services renewals

9.      Working in a team environment

10.   Working out of a queue

11.   Managing team email boxes

Minimum Qualifications

Education/certification: 

Bachelor’s degree preferred

Required Experience: 

1. Strong customer service skills
2. Excellent organization skills and process expertise
3. Ability to deal with ambiguity
4. Excellent verbal and written communication skills
5. Ability to meet aggressive deadlines
6. Analytical with excellent problem-solving skills
7. Very driven, team-oriented and active participant in accomplishing team goals
8. Ability to work with little or no supervision

Required Skills