Job Description

Position Summary

• The CSS role is not a fully technical role but demonstrated technical acumen at the level required to credibly describe a path from a customer’s current state to the desired state is a must. 
• Demonstrating this level of competence will require holding or earning certifications in cloud and on-premises software and infrastructure. 
• Effective CSS‘s will understand and be able to articulate the value of software as a service, professional services, and infrastructure choices involving the best-known partners in the industry including, but not limited to, Microsoft, VMware, AWS, Oracle, Symantec, Cisco, McAfee and many more. 
• Beyond understanding how the technologies interact and support the customer’s goals, the CSS will have to understand the sometimes-complex licensing programs that are used by the producer of the product.

Key Responsibilities

• Performance and success will be measured by gross profit performance.
• Performance-based quarterly incentives will be structured in commission format
• Partner and co – own sales at the customer level.
• Analyze & gather business requirement from large and complex client environments
• Perform required research and investigation to identify and create a proposed solution based on customer’s requirements, options and courses of action.
• Understand and articulate various Microsoft licensing methods.
• Daily, Weekly, and monthly reports are to prepare.
• Contribute to CSS team effectiveness by identifying short-term and long-range issues that must be addressed; involving subject matter expert in collaboration within internal teams
• Actively providing the responses on Leads coming through Microsoft directly.
• Actively working with the Sales Team in tracking their upcoming renewals falling under Microsoft.
• First-line preparation of cost estimates for licensing and product sales as well as professional services by understanding the customer’s plans, consulting with technical resources, practice leads, and other professional and technical personnel (both internal and external). 

Required Skills

• Bachelor’s degree with a preference for business and demonstrated achievement of technical certification or training.
• Ability to sell, scope, price with limited support.
• Familiarity with Microsoft On-Premises and Cloud based solutions.
• Ability to independently conduct meetings with customers personnel to provide basic knowledge of Microsoft licensing and solutions.

About US:

• As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world.
• Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises.
• To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Required Skills