Job Description

For over 30 years, Zones has worked with industry-leading partners to offer comprehensive IT solutions to clients around the world. Our Workplace Modernization, Network Optimization, Data Center Transformation and Security Fortification solutions lead clients through their digital transformations, and our services offer support every step of the way. That’s what makes us the First Choice for IT.™

Job Description

The Operations Specialist  will assist our Cloud and Software programs in successfully driving renewal sales.  This role requires a highly-motivated individual with a desire to develop software licensing expertise and experience. This position will work closely across teams in all selling efforts.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage renewal data on a monthly/quarterly basis.
  • Create Proactive Renewal Quotes as needed.
  • Develop a Proficiency in the Creation of Focused Publisher Contracts.
  • Provide accurate Bill of Materials (BOM) to AMs with appropriate order items.
  • Team with the Product & Partner Marketing (PPM) group to execute key strategies around Tier 1 manufacturer promotions; drive the renewal business which supports key company growth areas.
  • Proactively research industry trends and publisher updates.
  • Ensure that all processes are documented and remain up to date with continual process improvements.

We are seeking candidates with the following:

REQUIRED EXPERIENCE: 

  • Strong customer service skills
  • Excellent organization skills and process expertise
  • Ability to deal with ambiguity
  • Excellent verbal and written communication skills
  • Ability to meet aggressive deadlines
  • Analytical with excellent problem-solving skills
  • Very driven, team-oriented and active participant in accomplishing team goals.
  • Ability to work with little or no supervision

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Provident Fund and EOBI. paid annual, casual, and medical leaves; Provident Fund; EOBI; increments, on the house free quality food, gym and much more.

We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Job timings: 8:00 PM till 5:00 AM

Required Skills

Receptionist Duties,Billing of Materials,Microsoft Office 1,Microsft Azure,Software Renewals
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Industry

BPO

CATEGORY

Operations

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Experienced Professional

Minimum Experience

2 Years

Total Positions

1