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职位介绍

  • Be active and passionate about cold calling
  • Identify and escalate issues to supervisors
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Provide service information to customers
  • Research required information using available resources
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell services
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures

工作详细内容

全部职位:
10 发布
工作时间:
晚班
工作类型:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
少于1年
在之前申请:
Aug 16, 2021
发布日期:
Jul 15, 2021
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A Telecommunication

· 11-50 员工 - 伊斯兰堡, 拉瓦尔品

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