发布 Sep 03, 2021 20 查看
· Be active and passionate about cold calling
· Identify and escalate issues to supervisors
· Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
· Building lasting relationships with clients and other call center team members based on trust and reliability.
· Utilizing software, databases, scripts, and tools appropriately.
· Provide service information to customers
· Research required information using available resources
· Route calls to appropriate resources
· Document all call information according to standard operating procedures
· Recognize, document, and alert the management team of trends in customer calls
· Follow up customer calls where necessary
· Upsell services
· Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
· Making sales or recommendations for products or services that may better suit client needs.
· Taking part in training and other learning opportunities to expand knowledge of company and position.
· Adhering to all company policies and procedures
技能
A Telecommunication
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