发布 Sep 15, 2017 9 查看
- Maintaining customers focus on all times and answering to customer’s enquiries using
- the standard guidelines.
- Handle customer complaints, provide appropriate solutions and alternatives within the
- time limits; follow up to ensure resolution, Keep records of customer interactions,
- process customer accounts and file documents
- Maintaining records through PUKS of all transactions and interactions made with
- customers.
- Perform various customer service activities, including upselling and handling new &
- existing accounts.
- Maintain, grow, and build long term relationships with account portfolio & Vendors via
- phone calls, emails, and job quality follow up.
- Act as a liaison between clients and operations & other departments to ensure efficient
- service levels are delivered to the clients.
- Customer Services Survey
- Assisting management and Team Manager with any assigned special projects and
- providing backup to the team manager when required
- Additional duties as assigned.
- Contributes to team effort by accomplishing related results as needed
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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