。该工作已被公司管理人员暂停申请，不再接受简历投递

Team Lead - Call Center Operations

Abacus Consulting is looking for energetic and self motivated Team Lead(s), who can work in accordance with company's values and deliver exceptional customer services. Job description is appended below and may not limit to;

• Proactively manage efficient team delivery and output within agreed service levels and business targets.

• Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.

• Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.

• Conduct return to work interviews after absenteeism.

• Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.

• Regularly appraise and review staff in line with company methodology i.e. ABU.

• Ensure training and development plans are maintained for all team members.

• Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

• Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.

• Provide clear and constructive feedback to both good and bad performers.

• Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

技能

Sals Trainer Conservation Awareness

工作详细内容

全部职位:

1 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

2年 - 3年

在之前申请:

May 28, 2018

发布日期:

Apr 27, 2018

Abacus Consulting

· 1001-1500 员工 - 伊斯兰堡

关注

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p