申请该工作

关闭

职位介绍

Abacus Consulting is looking for energetic and self motivated Team Lead(s), who can work in accordance with with company's values and deliver exceptional customer services. Job description is appended below and may not limited to;

•      Proactively manage efficient team delivery and output within agreed service levels and business targets.

•      Effectively manage business processes within the team to ensure customer excellence and accurate flow of information to internal sources.

•      Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.

•      Conduct return to work interviews after absenteeism.

•      Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.

•      Regularly appraise and review staff in line with company methodology i.e. ABU.

•      Ensure training and development plans are maintained for all team members.

•      Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

•      Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.

•       Provide clear and constructive feedback to both good and bad performers.

•      Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
2年 - 3年
在之前申请:
May 27, 2018
发布日期:
Apr 27, 2018
显示基本信息 浏览全部工作信息

你最大的竞争优势

快速得到有竞争力的分析和专业的对你的评定
联系我们团队的专业顾问来提升你的简历
尝试罗资 专业版

Abacus Consulting

· 1001-1500 员工 - 拉合尔

pFor over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...阅读更多