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职位介绍

Proactively manage efficient team delivery and output within agreed service levels and business targets.

  • Effectively manage business processes within the team, such as time and attendance and ACT reporting, to ensure customer satisfaction and accurate flow of information to internal sources.
  • Resolve escalated inquires and complaints, taking responsibility for the action required where necessary.
  • Conduct return to work interviews after absenteeism.
  • Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
  • Regularly appraise and review staff in line with company methodology i.e. ABU.
  • Ensure training and development plans are maintained for all team members.
  • Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
  • Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
  • Provide clear and constructive feedback to both good and bad performers.
  • Disseminates information received from client contact point to the team members as soon as possible and ensure that the team members are fully briefed on information received.

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
2年
在之前申请:
Jun 04, 2021
发布日期:
May 04, 2021
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Abacus Consulting

· 1001-1500 员工 - 伊斯兰堡

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...阅读更多