Team Lead (Inbound Campaign)

Abacus Consulting 已验证

多个城市, 巴基斯坦

发布 Jul 13, 2021 296 查看

PKR. 50,000 - 60,000/Month

申请该工作

关闭

职位介绍

  • Proactively manage efficient team delivery and output within agreed service levels and business targets.
  • Effectively manage business processes within the team, such as time and attendance and ACT reporting, to ensure customer satisfaction and accurate flow of information to internal sources.
  • Resolve escalated enquiries and complaints, taking responsibility for the action required where necessary.
  • Conduct return to work interviews after absenteeism.
  • Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with team members.
  • Regularly appraise and review staff in line with company methodology i.e. ABU.
  • Ensure training and development plans are maintained for all team members.
  • Take direct control of team retention levels. Use company methodology and own initiatives to ensure retention targets are achieved.
  • Provide motivation and management of the team members in order to maintain required levels of retention, attendance and operational excellence.
  • Provide clear and constructive feedback to both good and bad performers.
  • Disseminates information received from client contact point to the team members as soon as possible and ensure that the team members are fully briefed on information received.

工作详细内容

全部职位:
35+ 发布
工作时间:
早班
工作类型:
性别:
没有偏好
年龄:
23 - 35 年
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
2年
在之前申请:
Aug 14, 2021
发布日期:
Jul 13, 2021
显示基本信息 浏览全部工作信息

你最大的竞争优势

快速得到有竞争力的分析和专业的对你的评定
联系我们团队的专业顾问来提升你的简历
尝试罗资 专业版

Abacus Consulting

· 1001-1500 员工 - 伊斯兰堡, 拉瓦尔品

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is ...阅读更多

相同职位头衔

Sales Team Lead - Inbound

DevBatch (Pvt.) Ltd., 拉合尔, 巴基斯坦
发布 Aug 28, 2021

Sales Team Lead (Inbound)

DevBatch (Pvt.) Ltd., 拉合尔, 巴基斯坦
发布 Aug 30, 2021