We are one of the biggest insurance brokerage houses in the UAE and looking for a Telemarketing Executive for a home-based position to start immediately.
We are looking for someone who has a Telesales experience and is comfortable doing cold calling.
Telemarketing Executive JD and job details
Work Remotely: Yes
Hours: 51.5 hours per week
Working Hours: 10:00 AM to 7:30 PM PKT (9:00 AM to 6:30 PM GST) Sundays to Thursdays and 10:00 AM to 2:00 PM PKT (9:00 AM to 1:00 pm GST) On Saturdays
Telemarketing Executive duties and responsibilities:
- Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Influence customers to buy the company products and by following a prepared sales script to provide excellent service.
- Action revival and recycle leads, obtain customer information and update request status.
- Complete new lead requests by registering customer’s information in the lead form system & to assign it to the appropriate business units.
- Maintains operations by following policies and procedures; reporting needed on daily basis.
- Determine eligibility by comparing client information to requirements & access insurance portal to check on the value.
- Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures.
- Answer customers’ calls & ensure calling back missed and abandoned calls.
- Support the unit manager in any additional assignments.
- Proven experience in telemarketing representative, sales, customer service or relevant position.
- Excellent communication and presentation skills
- Patient and able to handle customers rejection
- Persistent and result oriented
- Skilled on negotiation
- Technical requirements:
- Laptop / Desktop (Core i5 10th or 11th gen, 6-8gb ram, 500gb - 1TB hard disk)
- Headset - noise cancelling USB based headset
- Internet speed - 10mbps
- Uninterrupted power supply system
- Quiet background facilitating outgoing calls