Who are we?
Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.
Purpose
Afiniti Command Center Shift Supervisor will be responsible to manage a team of Global Technical Support Engineers in a shift. His/Her primary responsibility is to ensure smooth running of the support operations. He/She must be excellent multi-taskers, ability to manage and coach TSEs, handle challenging clients, prepare management reports, and lead Command Center initiatives while ensuring the service levels and quality objectives are achieved.
Key Responsibilities
The ideal candidate will have
Education & Qualifications
Salary & Package
As well as a competitive base salary dependent on the number of years of experience, we also offer Corporate benefits.
Afiniti Software Solutions Pvt Ltd/p