发布 Jan 01, 2022 4 查看
- Oversee the hiring, orienting, and training of customer care staff to ensure a capable workforce
- Develop and implement customer care policies, procedures, and regulations necessary for ensuring a satisfied customer base
- Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs
- Follow up customers to ensure they receive optimal value from purchased products/services
- Handle tough or complex customer issue by analysing said problems to come up with solutions effective in addressing customer complaints
- Provide customers with updates and periodic statements on service developments and changes in trends
- Establish communication channels through which customers can send in their feedback or challenges for prompt resolution
- Offer free products or services to pacify irate or unsatisfied customers
- Analyse customer care data and statistics to obtain results useful in taking key business decisions
- Organize programs for customer care staff to update their job knowledge and enhance their skills
- Oversee the processing and issuance of refunds to customers
- Maintain proper record of all customer care operation and activities for reference purposes
- Assign and designate job territories to customer care staff according to their performance and history
- Work around available budget to achieve set objectives and targets
- Conduct surveys to determine the opinion of customers regarding their products/services
- Participate in educational workshops to stay up to date on developments in the industry.
技能
Alfa Mohuha
Alfa Mohuha offers a range of eCommerce and back-office software solutions and services, through cutting-edge technologies for web, desktop and mobile environments. We have a proven track record in search engine optimization, pay-per-click, social media optimization, and online marketing. Our expertise in sensors, electronics and 3D printing has allowed us to automate games and household hardware. We are a pioneering, creative and client-friendly IT services provider, that provides cost-effective and value-added services for innovative businesses.
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