Customer Support Executive

Alfa Mohuha 已验证

拉合尔 巴基斯坦

发布 Nov 13, 2021 110 查看

PKR. 30,000 - 50,000/Month

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职位介绍

We are looking for the qualified customer support executive who will offer excellent customer services and after-sale support you will create policies and procedures and oversee the customer services provided by the team.

Job Description:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirement:

  • A bachelor’s degree in administration or related field.
  •  Minimum of 1 to 4 years' experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.

工作详细内容

全部职位:
4 发布
工作时间:
早班
工作类型:
工作地址:
Gulberg 2, 拉合尔, 巴基斯坦
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
经验:
1年 - 4年
在之前申请:
Dec 14, 2021
发布日期:
Nov 13, 2021
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Alfa Mohuha

· 11-50 员工 - 拉合尔

Xstream GYm is supplier of home fitness equipemnt throughout the UK market. Our main focus is on the sale of goods through various e-commerce platforms throughout the UK.

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