。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Executive

We are looking for the qualified customer support executive who will offer excellent customer services and after-sale support you will create policies and procedures and oversee the customer services provided by the team.

Job Description:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and of the team.
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirement:

A bachelor’s degree in administration or related field.
Minimum of 1 to 4 years' experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

技能

Composition Knowledge Fluent in English Microsoft Excel Live Chat Handling Telephone Operations Relations Management Uk Accent

工作详细内容

全部职位:

4 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Gulberg 2, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

1年 - 4年

在之前申请:

Dec 14, 2021

发布日期:

Nov 13, 2021

Alfa Mohuha

· 51-100 员工 - 拉合尔

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Alfa Mohuha offers a range of eCommerce and back-office software solutions and services, through cutting-edge technologies for web, desktop and mobile environments. We have a proven track record in search engine optimization, pay-per-click, social media optimization, and online marketing. Our expertise in sensors, electronics and 3D printing has allowed us to automate games and household hardware. We are a pioneering, creative and client-friendly IT services provider, that provides cost-effective and value-added services for innovative businesses.