。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Executive

Alfa Mohuha

发布 Dec 31, 2021 5 查看

PKR. 25,000 - 30,000/Month

Responsibilities:

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Requirements:

A bachelor’s degree in administration or related field.
A minimum of 1 to 3 years' experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

技能

Transaction Record Management Customer Acquisition Skills eBay Account Handling Listening to Customers Customer Success Relations Management Customer Contact Skills Vehicle Examination Customer Interaction Management Process Operations Handling

工作详细内容

全部职位:

2 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Gulberg 2, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

少于1年 - 2年

在之前申请:

Feb 01, 2022

发布日期:

Dec 31, 2021

Alfa Mohuha offers a range of eCommerce and back-office software solutions and services, through cutting-edge technologies for web, desktop and mobile environments. We have a proven track record in search engine optimization, pay-per-click, social media optimization, and online marketing. Our expertise in sensors, electronics and 3D printing has allowed us to automate games and household hardware. We are a pioneering, creative and client-friendly IT services provider, that provides cost-effective and value-added services for innovative businesses.