Do you want a career and not just a job? Are you ready to make a difference and not just make a living? Do you desire to have an impact on the future of Operations in a world-class organization? Is it time for you to take the dive into your next great adventure? If so, apply now as your first step towards joining one of the most dynamic and creative teams in the business today. Allspice strives for excellence. We believe in delivering the best customer experience and that is not possible without developing a stellar team.
Overall Job Spectrum:
- Collaborating with the kitchen team, support staff and the management to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conducting performance reviews on-time and communicating one-on-one as well as partnering with them to correct or compliment performance results
- Mentoring high potential individuals and providing input into succession planning process
- Establishing and setting staffing targets, and working with the management to ensure the restaurant is adequately staffed (through quality hiring and retention) to maximize sales potential
- Protecting Allspice brand by ensuring the restaurant meets operational standards, food safety standards, and labor laws
- Demonstrate hyper-customer-service approach by consistently observing restaurant operations, troubleshooting shift management, takin on-the-spot corrective actions, and recognizing successes; ensure timely escalation of issues to the management
- Works with the management and support staff on developing business plan
- Creates a positive and inclusive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding customer experience)
- Verifies that Allspice standard practices and procedures are met (e.g., cash, security, food safety, pricing)
- Develops and executes plans on an ongoing basis to include opening new sales avenues (e.g. caterings and events), new entrees, rebuilds, remodels, equipment purchases, etc.
- Uses all available resources to achieve business plan results
Typical day to day job responsibilities will include but not limited to the following:
- Recruiting, training and supervising staff
- Agreeing and managing budgets
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Overseeing stock levels
- Ordering supplies
- Producing staff rotas in collaboration with the lead chef
- Handling customer enquiries and complaints
- Taking orders
- Greeting and advising customers
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
Key skills:
- Excellent customer service skills
- Commercial awareness
- Flexibility
- Good interpersonal skills
- Communication skills
- Problem-solving skills
- Organizational skills
- Teamwork skills.
Basic Qualifications: - High School Diploma or equivalent required (Chef/hospitality management diploma would also work) - 1 to 2 years of operations experience. Fresh graduates can also apply.
Preferred Qualifications:
- BA/BS Degree preferred
- Experience working within a restaurant but we are open to people with different background; ambitious Fresh graduates are strongly encouraged to apply
- Proven project management implementation skills
- Strong people/relationship management skills
- Proven experience influencing and obtaining great results through others
pWe at Allspice, a fast food fusion restaurant, are eager to give you a different, edgy experience: good, original, healthy food amid bursts of flavor and color. From pitas and wraps to pizza to salad – we do a little bit of everything here at Allspice. The Allspice menu is vibrantly flavored but nutritious: you pick what you want and we put it together for you. Our greens are carefully handpicked, our sauces are original and freshly ground right in our own kitchen, and we pull our bread doughy and melting right out of the oven when you place your order. All in all, food here is done in the friendliest, easiest, and purest way possible./p
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