。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Manager

Customer Service Manager is a professional who is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction.

Job Description

Responsible to maintain discipline as per Company’s Policy among Customer Support Team.
Understanding of Customer Care Environment and handling of team accordingly.
Responsible for timely response to customers by customer support team.
Responsible for Queries execution through Customer support execution team in an efficient manner.
Responsible for regular monitoring & evaluation of execution team & Technicians to ensure Quality work.
Responsible to respond Corporate Clients, Brands & Technology Partners and back & forth communication through Customer Support team.
Responsible to follow the requirements of Brands through Customer Support team for timely close of Queries.
Enable the customer support team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks
Continue to iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback
Design goals and KPIs for teams.
Improve customer service experience, create engagement of customers, and facilitate organic growth.
Take ownership of customers issues and following problems through to resolution.
Manage teams coming under authority. Required to play leader, supervisor, mentor, manager and trainer roles for subordinates

Skills

Must have a capability and experience and having understanding all tools and techniques to run the Call Center.
Must have a prior experience of handling of B2B & B2C customers.
Prior experience of managing the Team of Customer Care/Support Representative.
Having experience of managing the floor issues of Customer Care/ Support Team.
Ability to handle the Environment of Customer Care floor as per Disciplinary Policies.
Ability to handle the pressure of Customer Support/Care job scenarios i.e., to and from Customers & CCRs.
Ability to motivate the Team in positive manner.
Experience in providing customer service support
Ability to think strategically and to lead
Strong client-facing and communication skills
Customer service orientation
Excellent knowledge of MS Office i.e., Excel, Word etc.
Excellent mentoring, coaching, and people management skills in budgeting and forecasting
Planning and monitoring
Reporting
Excellent Communication and interpersonal skills.
Decision-making skills
Training and developmental skills

技能

Training and Developmental Skills Decision Making Skills Communication and Interpersonal Skills Reporting Skills Planning and Monitoring Skills Coaching Skills Database Impact

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

男性

最低学历:

学士

职位等级:

入门级

经验:

4年 - 5年 (4 to 5 Years in Customer Care position)

在之前申请:

Feb 08, 2023

发布日期:

Jan 09, 2023

Work Environment

Supervisor’s gender:

Male

Percentage of female coworkers:

1-9%

ARAR Group

· 601-1000 员工 - 拉合尔

关注

pAt ARAR, we seek uncompromising integrity through each individual’s effort towards quality products and services for our prestigious clients, maximizing returns for the organization. Our business success is dependent on trusting relationships. Standing ﬁrm with the slogan “Assisting. Remarkable. Accomplishment. Results” ARAR Group of companies has won itself a very inevitable importance in different healthcare & technology fronts in many parts of the country. With state-of-the-art technology and top-notch quality assurance systems, we have managed to develop strong business associations with domestic and international clients. Our workforce is our strength and building long term business relationships is our identity and pride. Sharing is a belief of the family. ARAR Group of companies has and will always share its wisdom and expertise for further development of our national & international image and the nation’s prosperity. ARAR Group actively participates in national as well as economic growth and social development. Our motto is utter customer satisfaction, employee motivation, technology innovation and cleanliness foundation. It is being achieved through our multidisciplinary experts. ARAR Group is a solution-oriented company; perform through the following Service area Channels: • ARAR Innovations (Pvt.) Ltd. • ARAR Services (Pvt.) Ltd. • ARAR Health City (Pvt.) Ltd. • ARAR Testing & Calibration Services. • ARAR Institute of Health & Technology/p