发布 Jun 26, 2022 150 查看
- Answering or making calls to clients or support staff to learn and address needs, complaints, or other issues related to products and services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Ability to utilize dealers, database scripts and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Responsible to maintain constant communication with management and staff to ensure proper operations of the services.
- Responsible to Track HR requirements and intimate HR team for hiring of new employees as needed.
- Responsible to Ensure timely execution of operational activities.
- Responsible to give go ahead for query handling.
- Responsible for completion and submission of an incident report form for all accidents, incidents and near misses in real time.
- Responsible to implement precautionary measures to prevent future reoccurrence.
- Responsible to coordinate with supply chain, fleet and IT Department for real time support.
- Responsible for regular monitoring of timely execution of queries and operations matters.
- Responsible for regular monitoring of staff duty roaster to manage them efficiently.
- responsible to coordinate with customers, higher management and technician in real time for any support required during query resolution.
- Responsible to administer and supervision of Technicians/operations teams.
- Responsible for the training of Technicians / Operations team regarding MEP best practices.
- Responsible to share reports as assigned by top Management on daily/weekly/monthly basis.
- Responsible to address all the SOPs, and technical aspects of Queries.
- Scheduling the Quires within timelines.
- Assigning of teams for Query handling.
- Continuous Coordination with the customers while Query handling.
- Customer feedback evaluation for continual terms betterment.
- Responsible to keep strong coordination with all relevant department to handle the Quires in best possible manner.
- Give clear directions to team members to carry out their duties efficiently.
- Clarify the duties, roles and functions of team members.
- Give clear and unbiased assessment of the operations in relation to expenses and output.
- Carry out constant evaluation of team members to ensure both internal and external factors do not suffer.
- Any other task assigned by the management.
技能
ARAR Group
pAt ARAR, we seek uncompromising integrity through each individual’s effort towards quality products and services for our prestigious clients, maximizing returns for the organization. Our business success is dependent on trusting relationships. Standing firm with the slogan “Assisting. Remarkable. Accomplishment. Results” ARAR Group of companies has won itself a very inevitable importance in different healthcare & technology fronts in many parts of the country. With state-of-the-art technology and top-notch quality assurance systems, we have managed to develop strong business associations with domestic and international clients. Our workforce is our strength and building long term business relationships is our identity and pride. Sharing is a belief of the family. ARAR Group of companies has and will always share its wisdom and expertise for further development of our national & international image and the nation’s prosperity. ARAR Group actively participates in national as well as economic growth and social development. Our motto is utter customer satisfaction, employee motivation, technology innovation and cleanliness foundation. It is being achieved through our multidisciplinary experts. ARAR Group is a solution-oriented company; perform through the following Service area Channels: • ARAR Innovations (Pvt.) Ltd. • ARAR Services (Pvt.) Ltd. • ARAR Health City (Pvt.) Ltd. • ARAR Testing & Calibration Services. • ARAR Institute of Health & Technology/p
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