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职位介绍


  • Answer incoming calls and respond to customer’s emails

  • Management and resolve customer complaints

  • Sell products and place customer orders in the computer system

  • Identify and escalate issues to supervisors

  • Provide product and service information to customers

  • Research required information using available resources

  • Research, identify, and resolve customer complaints using applicable software

  • Process orders, forms, and application

  • Route calls to appropriate resources

  • Document all call information according to standard operating procedures

  • Recognize, document, and alert the management team of trends in customer calls

  • Follow up customer calls where necessary

  • Upsell products and services

  • Complete call logs and reports

  • Other duties as assigned


Qualification and Skills: 



  • Intermediate/Bachelors

  • Proficient in relevant computer applications

  • 1-3 years of experience in a call center environment

  • Knowledge of customer service practices and principles

  • Excellent data entry and typing skills

  • Superior listening, verbal, and written communication skills

  • Ability to handle stressful situations appropriately

工作详细内容

全部职位:
10 发布
工作时间:
早班
工作类型:
部门:
Sales and Marketing
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Oct 14, 2021
发布日期:
Sep 13, 2021
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Arkhitech

· 11-50 员工 - 拉合尔

Arkhitech is a software product development company building applications in web and mobile domain. We cultivate a culture of knowledge sharing, and collaborative learning to promote attention to detail, quality architecture and design of application to ensure optimal delivery of solutions.

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