。该工作已被公司管理人员暂停申请，不再接受简历投递

CSR / Customer Service Representative

Ashar International Pvt Limited

费萨拉巴德，巴基斯坦

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发布 Sep 25, 2020 7 查看

PKR. 25,000 - 30,000/Month

We are looking for a customer-oriented service representative. Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

1.Customer support experience or experience as a Client Service Representative

2.Strong phone contact handling skills and active listening

3.Customer orientation and ability to adapt/respond to different types of characters

4.Excellent communication and presentation skills

5.Ability to multi-task & manage time effectively

Duties and responsibilities

· Managing incoming calls and customer service inquiries

· Generating sales leads that develop into new customers

· Identifying and assessing customers’ needs to achieve satisfaction

· Manage large amounts of incoming calls

· Generate sales leads

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Assist with placement of orders, refunds, or exchanges

· Inform customer of deals and promotionsHandle changes in policies or renewals

·Resolve customer complaints via phone, email, mail or WhatsApp

技能

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工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

费萨拉巴德, 巴基斯坦

性别:

没有偏好

年龄:

22 - 45 年

最低学历:

中级／A级

职位等级:

资深专业人员

经验:

1年 - 3年

在之前申请:

Oct 26, 2020

发布日期:

Sep 25, 2020

Ashar International Pvt Limited

· 11-50 员工 - 费萨拉巴德

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Ashar International is a Private Limited Company established in the year 1988 (ISO 9001:2000 CERTIFIED COMPANY). We are dedicated Company serving the needs of our ever growing customers around the Globe. Company have expanded its activities & facilities by developing new products on its own Weaving & Stitching units which are promptly & qualitatively serving the demands of its valued Clients. With an eye on the future, the company expanded by establishing new manufacturing facilities. The group companies are ideal partners for the development of business. Company is situated in the well-known city of Textile called "Faisalabad" also called a heart of Textile Industry in Pakistan. Our quality is well accepted & appreciated by ouras we attach great importance to the need of our customers through out the country as well as each and every country where we export. Our services to the customers begin before the sales & continues after the completion of the sales. Quality is the paramount importance in our staff, in our systems and in our deliveries. This also enable us to build on customer loyalty, whilst at all times satisfying the internationally recognized standard of quality, ISO 9001. Our quality control department is well equipped for day to day process control and quality assurance of finished products. Experienced & qualified people are maintaining the standards. We are optimistic in making your designs, sizes. You are kindly requested to please send your specification and designs or just pass on fax and we can reply you immediately.