。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Representative

Responsible for acting as a liaison between our customers and the respective client. Helps via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to the relevant teams internally and/or externally.

Responsibilities

Manage large amount of inbound emails/ chats
Identify and assess customers’ issues and resolve them within the SLA
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines, and policies
Co-ordinate and actively work with restaurants to ensure the seamless customer experience
Go the extra mile to assist customers
Punctuality: Strict adherence to the roster

Requirements

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively