- Communicate with current and potential clients/customers via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Suggest products and services to clients based on their requests and needs
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirments:
- BS in Business,Marketing, IT
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Prior experience working in call centers
- Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
- Ability to remain calm and composed in a fast-paced, high-pressure environment
- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
- Ability to stand or sit for extended periods of time
- Familiarity with CRM systems and practices
BizisTech is a Pakistan based company with the security of licensure, insurance and contractual obligations. BizisTech was established in 2016 with the aim of providing e-commerce services to its clients so that their businesses can be more successful and sustainable. Our largest pool of Amazon Specialist is sourced from the Pakistan. We also source Amazon Experts from the rest of Southeast Asia, Eastern Europe, Jamaica (US Territory), India & South Africa. BizisTech has an Open-Door Policy with our Amazon Experts. This guarantees mutual respect between Amazon Specialists and upper management, easier collaboration, and training support by our team of trainers. With the extensive experience in the field of E-commerce BizisTech is continuously working for the growth of its clients and employees.
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