。该工作已被公司管理人员暂停申请，不再接受简历投递

Complaint Manager

Blue Group Of Companies

发布 Nov 21, 2019 8 查看

PKR. 40,000 - 60,000/Month

To accept circumstances and team as a leader of total Complaint staff in order to monitor and enhance individual or team performance, and to take appropriate and correct action accordingly·
To take all measures of complain registrations and device the SOP of complaint Department with HR·
Hand on experience in call handling, gathering customer feedbacks, security check on all outgoing and incoming calls for recovery process·
To understand all the reason behind customer complaints and steps towards their solutions·
To liaise with clients on a weekly or monthly basis about company installments and report to business partner on the level of customer complaint resolutions.·
To ledge all the complaints or red graded complains through filing with the collaboration of Recovery Department·
To be in associate with upper management about all the complains and how it can be improve or solve more properly
To review all the outgoing or ingoing calls to get check on staff’s response against complain handling·
To participate in all ongoing or upcoming training programs on employee development or any other demanded.
To lead a team in order to enhance company customer centricity·
To support all the legislative activities inbound or outbound of department·
Monthly Departmental report to HR Department by 10th of every month

技能

RESTful APIs Team Building Conservation Awareness Motivational Communication Skills Operational Tasks Handling

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Customer Care Services

工作地址:

拉合尔, 巴基斯坦

性别:

男性

最低学历:

学士

学位头衔:

Bachelors in Marketing

职位等级:

资深专业人员

经验:

3年 - 5年

在之前申请:

Dec 22, 2019

发布日期:

Nov 21, 2019

Alhamdulilah! Blue Group of companies started its operations in 1998 from Lahore, Pakistan. It began by providing Architectural design and construction services to the local market. In the year 2005, with the collaboration of WPZ distribution LLC, USA, the group emerged in the global market as a leading provider of on-line printing services along with other IT related services. Based on its experience of the international market In year 2010, the group added to its portal a complete setup of in-house printing and production setup and offered services to the local market under the name of Blue Media.