Technical Support Engineer

Call Box BPO 已验证

伊斯兰堡 巴基斯坦

发布 Aug 30, 2021 143 查看

PKR. 40,000 - 60,000/Month

申请该工作

关闭

职位介绍

Technical Support Representatives are the first point of contact for customers to receive technical assistance.

 General duties include:

  • Troubleshooting software and hardware support calls
  • Maintaining appropriate records of customer calls and problems in our database
  • Performing special project work as assigned by the manager
  • Achieve established standards for call/chat/email handling quality and productivity
  • Troubleshooting and Installation of Peripheral devices
  • Resolving problems both directly from customer and through technical escalation.  
  • Implementing fixes and solution where appropriate either via discussing directly with clients, via email or via remote desktop.
  • Responsibility for documenting the configuration of the system.
  • Analyzing system logs and identifying potential issues with computer systems.
  • Market Competitive salary will be offered

Qualifications:

  • Minimum Computer Science or Information Technology Bachelors
  • Experience with Windows operating systems
  • Prior experience troubleshooting technical problems recommended
  • Prior experience dealing with offshore customer recommended
  • Working Knowledge of Microsoft products
  • Basic understanding of Internet related software
  • Networking Skills recommended
  • Excellent Organizational skills
  • Strong Communication Skills - oral and written
  • Excellent Customer Service and Phone Skills
  • Excellent Problem Solving / Troubleshooting Skills
  • Ability to interact with customer’s daily
  • Ability to work as a team
  • Ability to multitask in a fast paced environment
  • Ability to adapt to change and the changing needs of the company
  • Ability to work weekends and holidays as needed

工作详细内容

全部职位:
2 发布
工作时间:
晚班
工作类型:
工作地址:
性别:
男性
最低学历:
学士
学位头衔:
Computer Science or Information Technology
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
少于1年
在之前申请:
Oct 01, 2021
发布日期:
Aug 30, 2021
显示基本信息 浏览全部工作信息

你最大的竞争优势

快速得到有竞争力的分析和专业的对你的评定
联系我们团队的专业顾问来提升你的简历
尝试罗资 专业版

Call Box BPO

· 11-50 员工 - 伊斯兰堡

Call Box BPO

相同职位头衔

Junior Technical Support Engineer

InfoTech Pvt Ltd, 拉合尔, 巴基斯坦
发布 Dec 01, 2021

Technical Support Engineer

Electronic Security Company, 多个城市, 巴基斯坦
发布 Nov 23, 2021

Sr. Technical Support Engineer

Programmers Force, 拉合尔, 巴基斯坦
发布 Nov 24, 2021

Technical Support Engineer

ePAGING, 卡拉奇, 巴基斯坦
发布 Nov 07, 2021
浏览全部