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职位介绍

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient/excellent assistance and support

• Guide customer through troubleshooting, navigating the CRM/DASHBOARD or using the products or services

• Review customer accounts, providing updates and information about Order status ,Order billing, warranties and other account items

• Collaborate with other call center professionals to improve customer service

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Processing orders, and applications requested by the customers.

• Identifying, escalating priority issues, and reporting to the high-level management.

• Completing call notes and call reports as necessary and updating them in the CRM/ Order dashboard

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Other duties as assigned by Supervisor.

• Meeting daily contact center KPIs

• Working hours for this job will be 9 hours 6 days a week in any shift, i.e. morning or evening.

工作详细内容

全部职位:
6 发布
工作时间:
轮班制
工作类型:
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
少于1年
在之前申请:
Dec 10, 2021
发布日期:
Nov 09, 2021
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Cheetay Logistics (Pvt.) Ltd.

· 51-100 员工 - 拉合尔

pCheetay Logistics (Pvt.) Ltd./p

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