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IT Support Specialist

Cloudelligent

伊斯兰堡，巴基斯坦

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发布 Apr 14, 2021 50 查看

What We Do

At Cloudelligent our belief is in innovating cloud technologies, providing efficient enterprise solutions for fast growing companies to scale out their cloud infrastructure.
Our main focus is to build long term relationships with the clients and believe in outcome base approach.
Our experience ranges from designing, developing, integrating, deploying, and scaling cloud solutions.

Job Timings: 8:00am to 5:00pm, Central Time (CT)

Essential Requirements

B.S in information technology or relative subjects
Around 5 years of experience in information technology.
Experience with Office 365 Support.
Experience with hardware and software technologies.

Key Responsibilities

Stay current on the latest Windows OS and Office 365 to provide employees with appropriate support and advice on IT issues.
Covers installation and activation issues for Microsoft 365 Apps for enterprise.
Diagnose computer errors and provide technical support.
Troubleshoot software, hardware and network issues.
Train end-users how to setup and use new technologies.
Supporting Cloudelligent in-house IT operations at Islamabad office
Working with Cloudelligent HR team for on-boarding/off-boarding employees
Vendor Management for procurement and support (Cloudelligent/Clients)
Assisting Cloud team with migration and supporting infrastructure on Azure/AWS
Backup and restore an organization's data files and systems.
Install, configure and upgrade PC software and operating systems.
Clean and repair computer hardware, such as keyboards and printers.
Provide Technical support to customers in U.S. and Europe.
Provide technical support over the phone or Web.
Use specialized help desk support software to take control of end-users' computers to troubleshoot, diagnose and resolve complex is
Manage the ticketing system/helpdesk to ensure user needs are met by the IT Team.
Setup employee equipment, including, hardware, software and cables.
Manage inventory and track IT assets used by the organization.
Maintain and deploy images of laptops for quick deployment.
Demonstrate an understanding of employees’ current and future needs.
Manage the sensitive information and technical piece of new hires and terminations within the organization.
Develop and enhance cooperative interdepartmental relationships and communications.
Administrate ADSGAL which includes account creation, termination, changes and report building.
Develop a wide understanding of employee used software for PC.
Provide network administration through knowledge of Microsoft AD andO365.
Perform network trouble shooting of Cisco equipment before escalation.
Review reports to audit computer and application violations.
Make hardware repairs as necessary and/or manage repair work outsourced to vendors.
Serve as an organization IT champion on best practices related to processes, technology, and information systems.
Author, edit, and manage IT documentation to improve our Clients IT Policy, Procedures and Protocols.
Manage urgent IT situations, which may involve technical hardware or software problems.
Lead and participate in IT projects.
Prepare and present weekly updates.
Collaboratively manage the helpdesk for optimal performance and support by resolving incidents in a timely manner.
Develop and update plans for new product/ service releases within the team.