Kaptec's service delivery model provides clients with an opportunity to capture and maximise the competitive advantage of global labour markets to significantly improve business processes while delivering them at high quality and substantially lower costs. By exploiting the industry's best working practices and methodologies, such as ISO 9001:2000 and Six Sigma, Kaptec has the expertise to plan, implement, operate and scale outsourcing solutions. Kaptec has the capability to offer a wide range of BPO (Business Process Outsourcing) & KPO (Knowledge Process Outsourcing) services - voice support, email, web chat, transactions through to software development and consultancies. We have the expertise to design, implement, train, deliver and maintain an entire customer support and service division for small to large organisations.