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Front Office Manager (Hotel / Suites)

CP Engineering

拉瓦尔品，巴基斯坦

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发布 May 06, 2021 5 查看

Job Role:

Participates in the selection of front office personnel.
Defining and implementing front desk objectives and procedures.
Schedules the front office staff.
Supervises workload during shifts.
Evaluates the job performance of each front-office employee.
Maintain working relationships and communicate with all relevant departments.
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information.
Maintains, monitors, and prepares group requirements.
Relay information to appropriate personnel.
Reviews and complete credit limit report.
Works within the allocated budget for the front office.
Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
Checks cashiers in and out and verifies banks and deposits at the end of each shift.
Conducts regularly scheduled meetings of front office personnel.
Prepare revenue and occupancy forecasting.
Review daily front office work and activity reports generated by Night Audit.
Review Front office log book and Guest feedback forms on a daily basis.
Oversee filing system with documentation of purchases, vouchering, schedules, forecasts etc.
Perform other duties as requested by management.
Ensuring that the front desk and reception area is kept clean and organized.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Generate sales by advising different marketing strategies.