Technical Support Specialist

CSS Pvt Ltd 已验证

卡拉奇 巴基斯坦

发布 Nov 23, 2021 175 查看

PKR. 70,000 - 80,000/Month

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职位介绍

  • As a Customer Support Specialist, you will serve as the main point of contact for issues and questions about USMobile.
  • You will not only be responsible for providing world-class assistance but will also have the opportunity to define USMobile’s support processes and work with our team to develop and scale the Customer Support function.
  • Our customer services have been recognized as being one of the best in the industry.
  • So, if you're tired of making sales pitches and trying to convince customers to sign up for that 14 days trial, now is the time to change your job.
  • We offer a lucrative salary package as well as a comfortable environment.
  • Just so we're clear, this is NOT a sales-oriented job. It DOES have rotational shifts between Evenings and Nights. 
  • Also, it helps a lot, if you're a little tech-savvy and familiar with how operating systems for cellular/mobile devices work.

Responsibilities:

  • Email, Chat and Voice Support - Answer inbound inquiries coming through USMobile’s support hotline.
  • Customer Service Analysis - collect customer support requests and provide End-to-End Support.

Qualifications:

  • 3+ years in customer service or developing support material
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications Skills
  • Native or bilingual spoken and written English Skills
  • Natural self-starter

Perks:

  • Medical
  • Pick & Drop
  • Free Meal
  • EOBI
  • Free Snacks
  • Unlimited Coffee/Tea
  • Free Working Environment

工作详细内容

全部职位:
35+ 发布
工作时间:
早班
工作类型:
部门:
Customer Services
工作地址:
性别:
没有偏好
年龄:
18 - 35 年
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
2年
在之前申请:
Dec 23, 2021
发布日期:
Nov 23, 2021

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
40-49%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
Yes
Dedicated vehicle for commute:
No
Overnight travel requirement:
Rarely
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CSS Pvt Ltd

· 11-50 员工 - 卡拉奇

pCSS - Customer Success Solutions (Previously known as Infinitronics Pvt Ltd) is the premier customer services solution provider for providing support to leading businesses overseas. We are known to provide the best end to end support for our clients, ranging from basic customer support to advanced ...阅读更多

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