发布 Jun 20, 2017 6 查看
Understanding and full support capabilities of complex aspects of Contact Center communications technologies as well as data and voice telecommunication systems associated with Call Centers.
Must have strong understanding of:
- Cisco Unified Communication Solutions – Call Manager (Stand alone and cluster based)
- Cisco Session Border Controllers (Cube)
- Cisco Gateways (Routers/VG)
- Cisco Enterprise VOIP implementations
- Cisco Video Conferencing
- Call path and routing
- Solution monitoring
- Calabrio Voice Recording
- Evaluate CDR logs and produce reports
- Program IVR / ACD / CTI / Call Routing / Call Vectors / Dial Plan / etc.
- Voice Solutions and their interoperability with other applications or solutions (Overhead Paging)
- Voice Tools
- Circuit ordering / RFC / 1800 Management / DID/DOD, etc.
- Maintain Documentation & Flow Process
- SIP Trunk routing & manipulations
- Complete understanding of QOS and is tagging parameters
- Monitoring (Fluke, Solarwinds, etc.)
Experience in a large enterprise environments (>8000 voice handsets)
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 circuits & signaling protocols
Must have a detailed understanding of voice transmission mechanisms including TCP/IP, Sonet, DS-3, ISDN and T1.
Must have a detailed understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS.
Develop highly repeatable voice network design standards for the Telecommunications Department
Provide third level technical support for all voice related operations
Work in an enterprise IT environment with tasks related to network security, firewalls administration, access and perimeter control, vulnerability management, intrusion detection and security monitoring.
Participate in design and strategy meetings for assigned IT projects for the company
Technical Skills:
Preferably Bachelor's in Computer Science or equivalent degree
Must have certification in CCNP (Voice) or better
CCIE (Voice) Collaboration would be a plus.
Management / Interpersonal Skills:
Excellent communication skills to coordinate with US team (must)
Team management and strong leadership skills
Good analytic and decision-making skills (must)
工作详细内容
Stewart Pakistan Pvt. Ltd.
“With over a decade long presence that still stands strong, Stewart Pakistan offers IT, Consulting, Process Improvement and Business Process Services to clients all across the globe. Stewart Pakistan has established itself as a front-runner in delivering projects of varied magnitude and businesses. Stewart Pakistan is a result-oriented company that strives for complete customer satisfaction with a proven track-record of quality, and professionalism. Our core strength lies in the group of people who work in our company and avidly ensure that the highest possible standards and principles are incorporated for the development of business solutions and services” Our Vision: “To be the global technology and operational support services company that enables Stewart to become the most admired real estate services company” Our Philosophy: “As a Stewart Operations Services Center, Stewart Pakistan has been directed to focus on initiatives that enable business units to increase customer satisfaction, drive revenue, decrease cost, and reduce risk. We develop, execute and support offshore strategies to deliver cost savings while ensuring consistent service level expectations. We strive for the integration of local and remote workers into seamless project teams with integrated processes – One Global Stewart”
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