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Customer Relationship Manager

CubeXS Weatherly (Pvt) Ltd

发布 Apr 05, 2021 2 查看

Position: Customer Relationship Manager

We are looking for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships. The Customer Relationship Manager will constantly identify opportunities to grow the business with existing customer base and reinforce existing customer confidence.

To be successful as a Customer Relationship Manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding Customer Relationship Manager will work closely with Sales and Accounts Managers to ensure that all staff preserves relationships with clients.

Job Title:

Customer Relationship Manager

Job Type:

Full Time

Job Industry:

Information Technology / Telecom Industry

Position Based In:

Karachi - Pakistan

Gender:

Male/Female

Qualification:

A bachelor’s degree in Administration or related field

Transportation:

Must have own conveyance

Experience:

3 to 5 years’ experiences

Working Hours:

09:00 am – 06:00 pm

Working Days:

Monday-Friday

Responsibilities

Tasks

Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
Collect customer feedback about their experience.
Meet with customer to establish their needs.
Inspire repeat-business from clients.
Develop surveys and capture client information.
Schedule regular meetings with customers to ensure they are satisfied.
Study competition to find new ways to retain customers.
Aim to preserve customers and renew contracts.
Approach potential customers to establish relationships.
Organize campaigns to create product awareness, increase customer base and generate returns.
Keep record of all customer information, requirements, and preferences.
Will be required to have regular meetings at customer office locations.

Skills

Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
Prior experience with customer service.
Ability to meet deadlines.
Calm, polite, and professional behavior.
Reliable and self-motivated.
Excellent negotiation skills.

技能

Customer Satisfaction Management IT Support Responsibilities TECEPYION=

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Clifton, 卡拉奇, 巴基斯坦

性别:

没有偏好

年龄:

25 - 40 年

学历:

学士 (工商管理学士学位) 只有

职位等级:

资深专业人员

经验:

3年 - 5年

在之前申请:

May 06, 2021

发布日期:

Apr 05, 2021

CubeXS Weatherly (Pvt) Ltd

· 11-50 员工 - 卡拉奇

关注

CubeXS Weatherly (Private) Limited designed and built a hardened, Class ”A”, the first ever Tier IV compliant Data Center in Pakistan. We deliver managed services and solutions to our enterprise customers. All CubeXS facilities are engineered to 99.995% service availability to deliver highly reliable and scalable power, environmental control and physical security. Our state-of-the-art Data Center is engineered to utilize fully redundant industrial diesel-powered generators, uninterruptible power supplies, custom designed power distribution units and truly redundant industrial grade air-cooled environment control plants, which provide highly available power and cooling system. Combined with physical and information security, the facility provides a highly secure and hardened environment that supports mission critical business services. It provides an ideal environment for co-location and DR site. CubeXS Business Solutions division has expertise for infrastructure virtualization to help customers move away from the one server - one application paradigm and create a complete enterprise ready solution with optimum utilization of hardware, applications and software. We also focus on an optimized backup and recovery strategy that enables disaster recovery. Our Public Cloud service is pragmatically positioned as a business-enabling platform that is part of a computing continuum, which offers comprehensive selection of Infrastructure-as-a-Service (IaaS) and Software-as-a-Service (SaaS) environments to best fit the specific needs of your applications. Our Pay-As-You-Go model delivers a customized service with a flexible cost structure, no startup costs and no required term of commitment. Our Private Cloud is a virtual, fully managed, encapsulated private cloud environment that can be installed at your data center or at the CubeXS facility. CubeXS Cloud Storage allows secure storage on our Public Cloud and enables retrieval of data from anywhere with Internet connectivity. This also provides an ideal environment of DR and data replication.