Customer Support Manager

机密 已验证

伊斯兰堡 巴基斯坦

发布 Oct 09, 2021 139 查看

PKR. 100,000 - 125,000/Month

申请该工作

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职位介绍

  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.

Requirements

  • Proven experience of a minimum of 3-4 years with a renowned multinational.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Minimum A-Level certification or Bachelor’s degree in any discipline.

工作详细内容

全部职位:
1 发布
工作时间:
轮班制
工作类型:
部门:
Communication
工作地址:
性别:
没有偏好
最低学历:
学士
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
3年
在之前申请:
Nov 10, 2021
发布日期:
Oct 09, 2021

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
1-9%
Flexible work time:
No
Remote work option:
No
Transport allowance:
No
Dedicated vehicle for commute:
No
Overnight travel requirement:
Not at all
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