Duties and Responsibilities:
- Manages Service Engineer's schedule.
- Coordinates with foreign partners for difficult service issues.
- Acts as liaison between clients and company.
- Answers client and customer technical queries & questions.
- Receive complaints & assign to the service engineer, the follow-up to ensure the issue is resolved.
- Addresses and resolves any issues and complaints.
- Reports problems and unresolved issues to relevant managers/directors.
- Writes up reports of client and customer activity or complaints.
- Presents reports to the company director or manager.
- Schedules meetings with prospective and existing clients.
- Preparing quotations for different sales and service personnel, verifying prices, and ensuring quotations are sent.
- Maintaining a list of universities and checking tenders on a regular basis on university websites & PPRA.
- Providing tender lists to BDE/Director to decide whether a quote will be submitted.
- Understanding different government rules, including PPRA rules, Pakistan Customs Tariff, etc.
- Record keeping of Visits, Maintain Services List & BOMS for Key Components.
- Coordination with Branch Managers and Company Directors
Qualifications:
- Qualified Graduate in Biomedical Engineering (fresh / 1-2 years of experience)
- Proficiency in MS- Office, and E-mail.
Skills:
- Good Presentation
- Strong Facilitation & interpersonal skills.
- Excellent People Management skills
- Possesses detailed knowledge of company goals, products, and services.
- Excellent Communication skills, representing calm and polite behaviour especially when dealing with frustrated customers or clients.
- With zero (0) dependability issue
Perks and Benifits:
- Conveyance Allowance (if applicable)
- Tranning & Career Development (if applicable)
- Provident Fund and EOBI
- Yearly Bonus (if applicable)
技能
pContinental Worldwide Trading Company (CWTC) is a leading solution provider for laboratory instrumentation and consumables for over 30 years in Pakistan. We represent world market leading brands for products related to Research, QC/QA & Safety for different industries. CWTC has a professional setup with foreign trained engineers and a focus on quality back-up service & support. Why Work for us? Our innovative, high quality products are found in laboratories of all kinds- academic, industrial, research, quality control, processing, manufacturing and quality assurance. We provide a professional, dynamic environment and offer competitive salaries with an excellent benefits package. As part of a global entity and growing organisation, you will be part of a young, progressive and high-energy team, focused on bringing quality products to market and excelling in quality customer service./p
相同职位头衔
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
