发布 Jul 25, 2019 14 查看
The required resource will be responsible for providing technical assistance to customers through:
- Installation, configuration and maintenance of customer network infrastructure including RF, DSL, VSAT, Fiber, IP Routing etc
- Configuration and maintenance of customer systems infrastructure
- Cybernet network infrastructure installation, replacement and maintenance (as per requirement)
- Internal and external coordination with problem resolution approach
Achieve following targets:
- Customer satisfaction by providing effective support
- Meet with threshold service delivery and support time duration target
- Technical abilities improvement to facilitate customers
Skills Required:
- CRM handling for service delivery and support WAN infra-structure including Frame-relay, ATM, MP, RF and VSAT connectivity knowledge (IDU, ODU, RF C)
- Email utilities configuration and troubleshooting
- Basic Linux/Windows Server management
- Basic power hardware knowledge, AC/DC, safety prec, IP subnetting, basic routing & switching
- Analytical and Problem Solving Skills
- Effective Communication and Coordination Skills
- Stress & Time Management Skills
Cyber Internet Services (Pvt) Limited
Cyber Internet Services Private Limited (CYBERNET) is a leading Internet and Data Communication Network Service Provider in Pakistan. Established in 1997, as a Lakson Group Company, CYBERNET focuses on providing specialized solutions for different enterprise verticals with end to end solutions including single-site or multi-site data and internet connectivity solutions, local or international VPN solutions, back hauling solutions and data center services. The company has offices in 20 cities, offering various technology services to more than 7000 corporate customers in 52 cities and towns of Pakistan. The company offers a range of connectivity options to its enterprise clients from fixed line, GPON, Metroethernet and DSL, to wireless solutions such as Radio and Wimax based services. The company also operates 2 VSAT Ground stations to provide connectivity to the far reaches of Pakistan. CYBERNET employs over 500 people, 60% of whom are engineers providing on-ground support to valued clients across Pakistan. The company operations are also backed by a Network Operations Center and 150 person call center supporting clients on a 24/7/365 basis.
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