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职位介绍

Career growth opportunity for a customer support specialist with strong technical, analytical, problem-solving, consultative, and presentation skills.

Responsibilities include: 

  1. providing setup and onboarding services to our customers via calls 
  2. working with our product team to investigate and resolve technical support tickets
  3. working with our marketing, sales, and product teams to continuously improve our efficiency and customer experience

This role offers extensive and ongoing technical, customer support and sales training and coaching with competitive compensation and the opportunity to double your earnings in 1-3 years based on performance.

Excellent written and verbal English skills are a must.

Additionally, the ideal candidate has some of the following experiences: 

  1. 2+ years experience in customer support or sales role, ideally in a software company that sells to other businesses 
  2. Experience using popular marketing, sales, and business SaaS software tools like Google Analytics, Facebook Ads, HubSpot, Intercom, Active Campaign, Quickbooks, and any of our other 70+ integrations.
  3. Experience using business intelligence tools like Databox
  4. Experience querying data from SQL databases
  5. Experience pulling and manipulating data via APIs using middleware tools like Zapier and Integromat or directly by writing code

All technical support specialists start on our customer support team handling chats and email tickets and setting up calls for our sales and technical support teams. Once you’ve learned the

necessary skills and knowledge, you’ll have the opportunity to move into the technical support role.

工作详细内容

全部职位:
1 发布
工作时间:
早班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
2年
在之前申请:
Jul 09, 2021
发布日期:
Jun 08, 2021
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Databox Inc

· 51-100 员工 -

Databox Inc

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