发布 Mar 18, 2021 31 查看
Who Are We Looking For?
We are looking for the right person, not just any person to take on the new IT Support Services position. Our biggest asset is our team, and they are committed to technology as it is a passion not a job.
Our next tech support team member super star will join us as a full-time employee with 3-month probation. Our internal IT technical support team likes to play in sandbox environments testing new technologies for the fun of it.
What Are the Responsibilities?
- Perform onsite and remote tech support troubleshooting of hardware, software and networking issues for various clients.
- Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.
- Monitor central ticketing system to ensure timely resolution of issues.
- Document all changes to employees’ environments.
- Apply industry “Best Practices”.
- Follow check lists to ensure a consistent result for routine and common tasks.
- Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.
- Other duties as assigned by management.
- Typical business Hours are from 8:00 AM – 5:30 PM EST, Mon – Fri, with occasional after hours work and on-call required.
What Are the Requirements?
- 2 – 5 years of experience in a managed IT services (MSP) firm.
- Ability to multi-task in a team environment is essential.
- Ability to work under pressure with tight deadlines.
- Ability to conduct research into a wide range of computing tech support issues.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to absorb and retain information in a fast-paced environment.
- Must possess and demonstrate excellent verbal and written communication skills.
- Must possess and demonstrate excellent interpersonal skills is a must.
- Proven technical, analytical and problem-solving tech support skills.
- Highly self-motivated and directed with a passion for technology and I.T.
- Post-secondary education in Computer Science / Information Technology
- Must pass Criminal Background Check prior to employment.
What Are the Technical Requirements?
- Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software (Windows XP, Windows 7, Windows 8, Windows 10)
- Experience with Remote Control Software such as LogMeIn and Remote Desktop Connection
- Experience with troubleshooting printers, scanner and various other peripherals
- Knowledge of Microsoft Exchange, Office 365, Gmail and other emailing apps
- Knowledge of installing, configuring, administering and troubleshooting Microsoft Windows Server 2003 / 2008 / 2012 / 2012 R2 including Active Directory.
- Knowledge of networking concepts including TCP/IP, OSI model, routing, switching, VLANs, subnetting, super subnetting and other networking concepts.
- Knowledge of networking hardware including Cisco, SonicWALL, routers, NG firewalls, switches and VPN appliances.
- Knowledge of back-up hardware including tape drives, USB drives and Disk-to-disk systems.
- Knowledge of back-up software including Acronis, Datto, WSB, Veeam etc.
- Knowledge of VoIP including Cisco UC, Polycom etc.
- Knowledge of virtualization platforms including VMware and Hyper-V.
- Knowledge of cloud platforms including as Azure and Amazon Web Services (AWS)
What Would Be Some Bonus Items?
- Cisco/Microsoft/CompTIA certifications would be a big asset.
- Experience with Remote Monitoring and Management tools
技能
Datasoft Solutions (Pvt.) Ltd.
pDatasoft is an international software engineering firm delivering next generation enterprise software solutions to the financial services and banking sector. After applying over 10 years of ERP systems knowledge, we have now released our ERP to several other sectors such as the trade and import/export sector. Datasoft ERP allows tight real-time integration of applications and processes across your enterprise. The Datasoft Group originated in Toronto, Canada in 1999 and today has its head office in Dubai, UAE with offices in North America and Asia./p
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