Head of Quality

Reports to: Business CEO

JOB OBJECTIVE:

Ensure national and international quality parameters are met for each product with accuracy and efficiency.

 KEY ACCOUNTABILITIES: Description

Quality Certification & Standards Compliance:

• Ensuring all standards are achieved as per certifications and national and international standards.
• Ensuring every product meets health, safety and quality standards.
• Create standards in accordance with industry standards and customer expectations.
• Collaborate with the upper management team to set quality benchmarks.

Legal Requirements:

• Ensure adherence to safety, health and quality guidelines and obligations meeting legal requirements as well.

Development of Team:

• Train and manage a team of quality control technicians.

Documentation & Analysis:

• Ensure accurate documentation and record keeping.
• monitor performance by gathering relevant data and produce statistical reports.

New Product Development:

• Devise and review specifications for new products or processes, provide guidance and feedback.

Coordination with Production:

• Record findings and relay this information to the production team.
• Oversee production to ensure conformity in final product processing.

Executive Reporting:

• Submit detailed reports to designated executives as required.

Solicit Customer Feedback:

• Solicit feedback from customers to assess whether their requirements are met.

Quality Control SOP and Process Improvement:

• Understanding customer needs and requirements to develop effective quality control processes.
• Oversee all product development procedures to identify deviations from quality standards
• Improve reliability of new product development processes.
• Measure performance and identify any areas of weakness, recommending and implementing improvements
• Devise and establish a company's quality procedures, standards and specifications.
• Review products, processes and systems on an ongoing basis to determine where to look at ways to reduce waste and increase efficiencies so improvements can be made.

Product Review:

• Devise and review specifications for products or processes, provide guidance and feedback.
• Inspect final output and compare properties to requirements.
• Approve the right products and reject defectives

Quality Testing:

• Ensure adequate testing tools, methodologies are used and lab/testing facilities are up to the mark
• Ensure staff is properly trained in testing methodologies and use, recording and reporting of testing tools.

Ensuring quality in supply chain:

• Set requirements for raw material or intermediate products for suppliers and monitor their compliance.
• Work with commercial department and procurement heads to establish quality requirements from external suppliers.

  Key Result Areas

• Certification body audit rating.
• Defect rate.
• Waste rate.

COMMUNICATIONS & WORKING RELATIONSHIPS:Internal: Manufacturing, Procurement, Sales department

External: International, National/Government standards and regulatory bodies and quality audit agencies. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

• Recommending and Approving Testing Tools, Tests to be performed and parameters. 
• Approving raw materials, intermediate products, semi finished and finished products.
• Approving modifications.
• Approving new product development specifications.
• Approving quality control processes.
• Approving certifications and standards.   

QUALIFICATION(S) & EXPERIENCE: 

Minimum Qualifications:

• Bachelor’s degree in preferably in chemical engineering from a recognized national or international university.
• Certification/degree in quality management.

Minimum Experience:

• Preferably 15 - 20 years of experience in manufacturing consumer durables good, large manufacturing organization.
• Successful track record of implementing standards, improving quality KPI’s, qualifying for certifications and achieving top rating in certification audits.  

  COMPETENCIES

Technical Knowledge & Skills:

• Product categories of foam, mattress, accessories or related/similar product range/consumer durable goods.
• Working knowledge of all applicable standards and certifications.
• Working knowledge of testing facility.

Behavioral Skills:

• Excellent knowledge of the manufacturing process.
• Sound problem solving and decision-making skills.
• Planning and organization skills.
• Critical thinking and good analytical skills.
• Detailed knowledge of principles, policies, procedures, and internal processes pertaining to quality management.