Customer Support Representative - Inbound

Digitech Outsourcing Solution PVT LTD 已验证

拉合尔 巴基斯坦

发布 Apr 29, 2021 97 查看

PKR. 30,000 - 40,000/Month

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职位介绍

Requirements:

  • Relevant experience is preferred
  • At least 06 Months Call Center experience     
  • Excellent English communication skills ideally with American accent
  • Strong analytical and problem-solving abilities.
  • Willing to work as per the US working hours

Responsibilities:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
  • Open customer accounts, and maintain customers and financial record.

Benefits:

  • 2 off days a week (Sat & Sun)
  • Monthly Performance-Based Incentive
  • Employee learning & development
  • No rotational shifts

工作详细内容

全部职位:
2 发布
工作时间:
早班
工作类型:
工作地址:
Model Town, 拉合尔, 巴基斯坦
性别:
没有偏好
最低学历:
中级/A级
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
May 29, 2021
发布日期:
Apr 29, 2021
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Digitech Outsourcing Solution PVT LTD

· 11-50 员工 - 拉合尔

We are a BPO company providing admin, customer support and content writing services to clients aroun

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