Customer Support Representative

Digitech Outsourcing Solution PVT LTD 已验证

拉合尔 巴基斯坦

发布 Jun 15, 2021 90 查看

PKR. 30,000 - 35,000/Month

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职位介绍

We are urgently looking for Customer Support Representative - Inbound to provide assistance to the customers with their queries.

Who we are:

  • We offer Inbound Customer Support / Call Center services to businesses based in US, Canada, UK and other countries.
  • We work as back office and support center for international businesses and help them with phone answering, email and live chat support.

What we require from you:

  • You will be required to provide customer services to our International clients.

 We expect you to:

  • Serve customers by providing product and service information and help them in resolving their problems.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare reports related to customer experience, customer needs, recurring issues and tickets’ turnaround time by collecting and analyzing customer queries data.
  • Open customer accounts, and maintain customers and financial record.
  •  We are looking for a dedicated individual who is fluent in English and who is having minimum 6 months’ of relevant working experience in an international call center.
  • This is a rotating shift (9 hours shift from Mondays to Fridays).
  • In addition to the basic salary, we are offering health insurance, annual paid leaves, monthly performance based incentives and bonuses.
  • If you have worked in similar role, please apply immediately!

工作详细内容

全部职位:
4 发布
工作时间:
轮班制
工作类型:
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
入门级
电话预约已成功,我们的专家会在短时间内与你联系:
少于1年
在之前申请:
Jul 21, 2021
发布日期:
Jun 15, 2021
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Digitech Outsourcing Solution PVT LTD

· 11-50 员工 - 拉合尔

We are a BPO company providing admin, customer support and content writing services to clients aroun

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