The Technical Assistance Center team is looking for a few good Technical Support professionals who are ready for the challenges, the responsibilities, and the rewards that come with working in a fantastic, high-energy, fast-paced, work environment.
The products being supported by this position are related to Cloud-Based Hosting.
The system utilizes various technologies such as Microsoft Servers, IP, Linux, Mysql database, and internal apps Technologies.
We are essential personnel working in a 7X24X365 environment providing technical support to a wide variety of large clients located globally.
We provide fault isolation and problem resolution for complex problems that come directly from clients or are referred by other levels of technical support.
Position Requirements & Environment:
Strong knowledge of Microsoft Windows Server & client end configuration, troubleshooting, and remote deployments, etc.
Knowledge of Virtualization Technologies (ESXi, KVM & Hyper-Converged system).
Strong Knowledge of Networking techniques including VPNs, Natting, and Access Lists.
Strong Knowledge of TCP/IP networking, DNS, DHCP, LAN, WAN, and firewalls.
Agent call for Support. Level 1 and Level 2.
Monitoring of Zabbix Alerts and Escalation to the concerned teams.
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