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职位介绍

  • We are a comprehensive digital signage solution and services organization based in the US.
  • We are currently seeking a highly self-motivated Technical Support Engineer. In this role you will be responsible for providing technical support.
  • The ideal candidate must have very good technical support skills along with an excellent command of the English language (written and verbal) and able to work from home.
  • Our customer and vendors are located in Europe & North America therefore, you must be able to work the evening shift.

Please Note: You will not be considered for this role if you do not have excellent verbal and written communication skills in English or if you cannot work the night shift. 

Responsibilities:

  • Provide technical support via phone, email and chat to resolve issues. 
  • Handle incidents, troubleshooting hardware and software related issues.
  • Logging customer issues into ticketing software.
  • Adding/Updating customer's information in CRM software.
  • Customer content management using our cloud-based CMS software.
  • Managing relationship with customers and partners.
  • Customer online order processing.
  • Analyze current tools and solutions to make improvement and mitigate risk.

Qualifications:

  • Must Have Excellent Communication skills (verbal and written) in English.
  • Must be able to work the Night/Evening shift. Additional hours maybe required from Time to time as needed.
  • Must be highly responsible and have a sense of ownership and urgency to do whatever it takes to get the job done with little or no supervision.
  • Must Have concern for customer satisfaction, be polite and respond promptly and effectively to their questions/concerns/issues and efficiently address them.
  • Excellent organizational, time management and multitasking ability.
  • High-level technical skills (both software and hardware) to Identify, diagnose issues and take appropriate action to efficiently drive them to a resolution.
  • Must have excellent knowledge of Ethernet LAN equipment and Windows and Android Operating System.
  • 3+ years experience in technical support.

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
部门:
HR
性别:
男性
年龄:
18 - 32 年
最低学历:
学士
学位头衔:
Computer Science
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
3年
在之前申请:
May 06, 2021
发布日期:
Apr 06, 2021
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E Display Inc.

· 1-10 员工 - 伊斯兰堡, 卡拉奇, 拉合尔, 拉瓦尔品

E display Inc. is a full service provider of Digital Signage solutions in all vertical markets. E Display focuses on finding the right match between technology and affordability for its Clients. Whether the need is for a stand-alone unit or an enterprise-wide network, E Display helps each client int ...阅读更多

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