发布 Oct 04, 2021 13 查看
Responsibilities;
- Assist customers on-site and over the phone with issues such as: account creation, password reset, video footage retrieval, and remote viewing software setup on end users laptops, personal computers and mobile devices.
- Maintain low wait times while focusing on first call resolution.
- Answer questions customers may have about our system and services.
- Ensure electronic records are created and updated for all customer communications.
- Warm transfer inbound calls to appropriate Account Specialist or Department when warranted.
- To Possess, acquire and maintain the technical/professional expertise required to do the job effectively by participating in scheduled training sessions and by means of principal’s website, product data sheets, manuals and contact with principal technical support
- Conduct on-site surveys and design BOQ for potential customers when needed
- Participate and when Eligible, Conduct in-house Trainings/Presentation sessions on new product features and comparisons for market placement
- To indulge in fault finding, repairing, servicing, new installations and routine maintenance.
- Computer systems hardware, software, operating systems configuration and troubleshooting.
Job/Person Specification
- Ideal Candidate should hold minimum Bachelor’s Degree in Electronics or Electrical Engineering or equivalent
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Stay abreast with latest job related trends.
Skills
- Experience with Windows Operating System Installation, HDD Partitioning etc., remote access tools and/or support of mobile devices
- Basic networking skills (LAN, Wi-Fi Routers, Access Points, etc.)
- MS Office, Team-viewer, Email/Communication etiquettes
- Bilingual oral and written communication desired.
Electronic Security Company
Founded in 1991 as Electronic Spares; importers and distributors for semiconductor components and parts, Electronic Security Company has established itself as a leading distributor for Security and Surveillance Systems in Pakistan. Renowned for providing excellence in system design consultancy, solution formation and after sales support across all sectors and industries. We have gained success and reputation through development of friendly partnerships with our vast portfolio of esteemed customers that include top players in Pakistan's surveillance and security systems market.
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