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Support Engineer

eMediCare Solutions, is an UK based company providing healthcare related solutions. Currently it is looking experienced candidates who are interested to polish their development skills in challenging environment.

Duties & Responsibilities:

You will be required to work on a variety of diverse tasks that will include installing and configuring computer systems, diagnosing software faults, and solving technical problems, either over the phone or face to face
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Attention to detail is essential, with the ability to work independently
The work involves high commitment under tight deadlines

Candidate should have:

Diploma/Bachelors degree in Computer Sciences or related field
Ability to diagnose and troubleshoot technical issues
Must be able to work on configuring industry-standard content management systems and shopping carts
Must be willing to work on high-level development tools to develop application prototypes
Familiarity with remote desktop applications and help desk software
Familiarity with Human-Computer Interface (HCI) guidelines
Effective Communication skills