We are looking for Assistant Manager Assistant Manager Customer Support

The role will be but no limited to, 

  • Can empathize with customers and listen carefully.
  • Is decisive and can distinguish when to be flexible and when to be firm.
  • Can quickly identify and evaluate problems to reach a solution.
  • Will communicate answers and solutions confidently to customers.
  • Can maintain a professional manner while dealing with customer complaints.
  • Creating a positive work environment and culture
  • Assigning meaningful job titles to employees
  • Providing adequate and fair reimbursemnet and opportunities for advancement
  • handling all types of complaints,
  • refund escalation,
  • sale reconfirmation before traveling 
  • contacting suppliers directly in case of any problem
  • staying intouch with customer before and after traveling

This position is for a Travel Consultancy. Relevant Experience would be an added advantage. 

工作详细内容

全部职位:
1 发布
工作时间:
中班
工作类型:
工作地址:
性别:
没有偏好
年龄:
18 - 35 年
最低学历:
学士
职位等级:
资深专业人员
经验:
2年 - 10年
在之前申请:
Nov 30, 2021
发布日期:
Oct 29, 2021

Emenac

· 201-300 员工 - 拉合尔

Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who are well qualified in different fields and hence, the company is able to offer fabulous services to its highly valued clients. Since the start, Emenac has been destined to meet the exigent demands of its clients and provide them with the best possible solutions. Its outsourcing covers the entire Human Resource Management as well as financial management services, every kind of administrative support and as well as call center services. Our consultancy, on the other had, has gone far to offering exquisite business development plans as well as complete back office management. Our clients can also make use of our expertise in information technology and all of its associated fields. We are also able to provide our clients with high quality online advertisement and communication as well as website designing. We put these services to use in order to propagate the word that our entrepreneur clients seek chances for. Emenac also provides business owners with workable software and networking infrastructures. Thus we give all that is required to run a business, becoming managers of our highly respected entrepreneur clients. One of the most renowned services from Emenac has its training programs. These programs include professional courses that help the trainees gain all expertise over professions that can help them make a space for them in the BPO world. Emenac offers training for SEO (Search Engine Optimization) as well as Call Center. Our expert trainers and carefully designed courses bring out the best of SEOs and telesales/customer support representatives taking them higher. The courses are certified and the certificates are given to trainees who pass, at the end of the training

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