Major Responsibilities:
• Responsible for overall Shop Management & Operations.
• Ensure implementation of effective and efficient Sales and Customer Services
• To bring quality Service & Sales as per assigned Monthly targets
• Share feedback on regular basis regarding new products/Services and customer
impacting processes/SOPs for any further improvement, if required.
• Maintain optimum stock level, POS material and inventory and ensure daily, weekly
and monthly sales target are achieved.
• Effectively handle Escalations, Irate Customer & High Value Customers on priority.
• To ensure minimum Churn and maximum Retention at Shop.
• To Conduct daily morning Clinics with the Shop Staff.
• Daily, weekly and monthly and financial reconciliation and deposit of cash in-time
• Timely escalation of customer complaints and ensuring resolution within time
through consultation and communication within the team, within the department
and all stakeholders.
• Ensure that the CSRs serve and treat the customers in most cordial, respectful and
professional manner.
• Motivate and lead development of “team spirit”, “commitment” and “sense of
belonging” among the team.
• Evaluate the performance of representatives using established quality measures
and act upon results with guidance of Management
• Ensure proper behavior, discipline and punctuality as per company Policy.
• Coach team on Services / Products, SOPs, and relevant processes & procedures;
• Timely escalation and take full ownership for resolution of Shop issues related to
ambiance and IT Equipment.
• Ensure proper opening & closing reports of the Shop are maintained on daily basis.
• To Ensure that all Walk-in customer s are handled at shop and are not diverted to
any other Company office.
• To Ensure that PCPM is functional 100% and its Cash Collection is done in time to
avoid any delays.
Business process outsourcing (BPO) contains the transmission of processes along with the connected operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a solid grip over the, activities of the vendor for mutual long term achievement. BPO is positively related to the search for more competent organizational designs: Cost decrease, output growth and inventive abilities. Hence, a source for strategic advantage. Esquare provides services and solutions for a wide range of industries and specialized functions. This business process is consisting of, Such as Hiring, Training, Call center operations, sales distribution, payroll processing and end to end telesales process. We effectively and efficiently deliver training in sales, customer service, hospitality and English language. We are ideally placed to perform these tasks because we have rich experience of working among as a decision makers and key performing managers. Our business savvy prompted us to start off our own ventures for some years back and now we are envy, to our competitors in this industry. At Esquare services we are ready to share your tasks with you and we work as extended arm and wings of your organization, with same consciousness towards quality of services as you would be thinking off. We only can show the best possible way, and its up to you how to fly. That's why we says "Collaborate and strengthen" and let us take care of your business.
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