Client Support Representative

Essentia Technologies (Pvt) Ltd. 已验证

多个城市, 巴基斯坦

发布 May 18, 2021 166 查看

PKR. 30,000 - 35,000/Month

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职位介绍

About Us:

  • Essentia Technologies is a part of Group of Companies operating in United Kingdom.
  • We offer control room (Help Desk) services to one of the companies in United Kingdon.
  • The company is working in Security industry since 2005 and covering on average 150 locations with security services (mainly security guards).
  • It is a 24/7 control room service which we are offering to our part company in UK.
  • A helpdesk scheduler reports to Help Desk Manager (in Pakistan) and Client Manager (in UK). 
  • To perform all helpdesk duties and operations in a timely, efficient and courteous manner; ensuring that all company policies and procedures are complied with.

Key Responsibilities:

  • Ensure Guard rotas are loaded weekly and make appropriate decisions regarding shifts.
  • Carry out daily activities of the control room as governed and directed by the Helpdesk Manager.
  • Maintain and update continuously Duty Filters, Sub Contract reports, filing, emergency cover and any other reasonable task as directed by the Helpdesk Manager.
  • Maintain liaison calls between clients, Customer Relationship Managers and all Sentinel Group Security employees in a conscientious and courteous manner.
  • Report all necessary incidents and occurrences to the Helpdesk Manger and Customer Relationship Manager in a timely manner so that appropriate management action can be taken.
  • Generate daily reports and distribute as directed by the Helpdesk Manager.
  • Produce appropriate customer service reports as appropriate and in a timely manner. 
  • Provide front desk out of hour’s service as appropriate.
  • Assist the Helpdesk Manager in the completion of approved project work as directed. 
  • Maintain regular and consistent professional attendance, punctuality, personal appearance and adherence to relevant Health and Safety procedures.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  • Any other duties within the business reasonably and appropriately delegated by the Helpdesk Manager.
  • Complete adequate handover to line management prior to you taking approved holiday.

Skills Requires:

Administrative experience within a business environment

  • Very strong attention to detail
  • Proven inter personal and communication skills, both oral and written at all levels 
  • High degree of computer literacy 
  • Highly motivated and determined
  • Demonstrate the ability to understand business processes and their purpose
  • Team Player

工作详细内容

全部职位:
5 发布
工作时间:
轮班制
工作类型:
部门:
Helpdesk
性别:
没有偏好
最低学历:
学士
学位头衔:
BS BA
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年 (Call center experience (UK Based))
在之前申请:
Jun 19, 2021
发布日期:
May 18, 2021
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Essentia Technologies (Pvt) Ltd.

· 11-50 员工 - 巴哈瓦尔布尔, 伊斯兰堡

pEssentia helps its esteem clients by number of solutions which are customized by client’s needs and requirements. We have string of projects for successfully designed and developed software as well as customized application development. For software development, look no further than the Essentia Se ...阅读更多

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