Job brief
We are looking for an experienced and well-organized Online Sales Coordinator to provide the necessary support to marketing team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.
Job Responsibilities
· To ensure the timely online orders are raised and received
· To Ensure all the inquiries are responded through Call / E-mail / whatsapp / SMS.
· Crossing check of stock level against customer inquiry.
· Ensuring adherence of process while confirming stock to customer & to dispatch order.
· Collaborate with other branches to understand availability of stock order.
· Maintain stock level for online shop
· To follow up with warehouse for right article
· Maintain high standards of customer services
· Tracking and maintaining various MIS with regards to Order against dispatch.
· Develop excellent relationship with production team ( Factory & Warehouse )
Requirements:
Famous Brands is the retailing and marketing arm of the Irfan Group which owns and operates 36 exclusive retail outlets across Pakistan. The Group has the unique distinction of being the first to establish the largest nationwide retail chain of stores to sell products of international brands like HANG TEN, SLAZENGER, JOCKEY, JOOLA, CARLTON, SAMSONITE, DUNLOP, TIMBERLAND, THE ATHLETES FOOT, GIORDANO under license in Pakistan. Established in 1994, the company presently employs over 400 people. Starting as a young but dynamic casual and sportswear company, Famous Brands has capitalized on its tremendous marketing success and not only increased its turnover manifold but also increased its product range to casual wear & young fashion, sportswear, sports equipment, footwear, watches, sunglasses and other lifestyle & fashion accessories and more.