Call Center Executive

Farnek Services Ltd 未验证

费萨拉巴德 巴基斯坦

发布 Jul 02, 2021 215 查看

PKR. 25,000 - 35,000/Month

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职位介绍

We are looking for a Call Center Representative for our Security Services in the UK. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

工作详细内容

全部职位:
5 发布
工作时间:
中班
工作类型:
工作地址:
性别:
没有偏好
最低学历:
中级/A级
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Aug 03, 2021
发布日期:
Jul 02, 2021
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Farnek Services Ltd

· 11-50 员工 - 费萨拉巴德

Farnek Services Ltd® is the most credible viable and technology-driven total facility management provider in the UK. We have designed our services for domestic and commercial sectors after a thorough study of the challenges faced by these sectors.

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