Customer Support Executive - International

FDS Communications 未验证

多个城市, 巴基斯坦

发布 Jun 05, 2021 112 查看

PKR. 25,000 - 30,000/Month

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职位介绍

We are looking forward to adding a highly motivated individual who can handle queries related to the Security Cameras System (DVR, NVR, IP Cameras Etc.) & Other Daily assigned tasks from the CEO for international clients (particularly USA) via phone & emails.

  • FDS Communications, an International company is looking for energetic and dedicated candidates who possess good English communication skills, with the ability to multi task.
  • Candidates having experience of inbound/outbound calling and web-based services are encouraged to apply.
  • Successful individuals would be offered Fixed Basic Salary, Attendance Bonus, U.S. Holidays, Eid Holidays & Annual Bonus.

Duties & Tasks:

  • Respond to customers professionally to provide technical support or obtain details of complaints.
  • Provide customer support & technical query resolution via phone & email.
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Provide guidelines to customers according to the set procedures and regulations.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
  • Project management, record keeping, and reporting.
  • Identify and escalate priority issues per client specifications.
  • Offer alternative & smart solutions in order to meet accuracy & timeline.
  • Take all necessary measures to ensure client satisfaction.
  • Give your 100% to all task assigned by Manager on daily basis.
  • Take responsibility of all tasks assigned.

Skills Required:

  • Excellent communication skills
  • Proficiency with MS Office
  • Tech Savvy
  • Customer-centric attitude
  • Excellent command in spoken & Written English, correct grammar, comprehension.

Benefits:

  • Professional office environment.
  • Paid Training.
  • Bonuses.

Timings: 08 PM to 05 AM / Mon - Friday (Third Shift - Night)

工作详细内容

全部职位:
1 发布
工作时间:
晚班
工作类型:
性别:
男性
最低学历:
大学入学/0级
职位等级:
资深专业人员
电话预约已成功,我们的专家会在短时间内与你联系:
1年
在之前申请:
Jul 06, 2021
发布日期:
Jun 05, 2021
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FDS Communications

· 1-10 员工 - 伊斯兰堡, 拉瓦尔品

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